Refund & Exchange Policy

Refund & Exchange Policy – Urban Khel

At Urban Khel, customer satisfaction is our priority. We offer a simple and hassle-free exchange policy.

Exchange Policy:

• We offer a 7-day exchange policy from the date of delivery.

• Exchange is only applicable in case of size issues or defective product.

• The product must be unused, unworn, and in original packaging.

Exchange Process:

• Contact us on WhatsApp at +92 347 973 4594 within 7 days.

• Share your order number and issue (size/defect).

• Our team will guide you through the exchange process.

Delivery Charges:

• Customers may need to bear delivery charges for exchange (if applicable).

Refund Policy:

• We do not offer cash refunds.

• In rare cases of unavailable exchange, a store credit may be issued.

Important Notes:

• Slight color variations may occur due to lighting/screens.

• Used or damaged items will not be accepted.

Urban Khel reserves the right to reject any exchange request that does not meet the above conditions.